I run a funny novelty t shirt and merchandise company similar to T-Shirt Hell or Spencer’s Gifts and recently have been refereed to this company for wholesale rubber products specifically Soft touch mouse pad material. My company reached out to Expanded Rubber Products regarding pricing of these in quantity of blanks and requested a few samples. The company owner decided to Google Search my company on the web and wrote us the following email:
I decided to look for additional information on your company and
like all did a GOOGLE search. I looked at your web site.
I am sorry but I can not sell you product that is printed this way.
I need to pass on sending samples, quoting or additional correspondence.
Our response to Expanded Rubber Products was :
Wow, We were not asking you to print the materials for us, as we do
all of our printing in house. We were inquiring as to the cost and
appearance of your wholesale blank products of your company’s. It is
your job to quote prices and sell product. It is not your job to pass
moral judgment on what a customer does with the product after it is
purchased. Last time I checked, we still had have free speech in this
country. I would think twice about what you are saying here, as there
will be many ramifications both for you and your company if you choose
to pass judgment onto my company based on your own moral convictions.
The Internet is a powerful tool and as such are review sites, forums,
and blogs. Do as you wish, but remember, your actions will have
consequences. I will be forwarding this email to your superiors and
other wholesalers and vendors as well.
After speaking personally with the owner his response was ” I can’t have my employees going to your website”